Shipping/Return policies

Shipping time is 3-7 business days after your order and clear payment has been received. We use U.S. Post Office along with tracking numbers.  Our rates for the U.S. include all U.S. territories. 

 

For protection you can also select 'Signature on Delivery' if the value is over $50. 

 

Tracking numbers are provided on every package and we encourage you to follow your package online and make arrangements to have someone available to collect the package on the day it is arriving.  We are not responsible for theft (any package indicating is has been delivered to the addressee according to the tracking information).

 

We are not responsible for any packages that states “Delivered” in the postal system and the customer claims they did not receive it. 

 

Insurance on Priority Mail is included up to $50.00. If you receive a damaged package, you MUST take photos immediately upon receipt of the package PRIOR to opening.  We also require pictures of the damaged items.  Damage reports must be reported to us, including your photos, within 24 hours of your receipt of the item, according to the tracking information.  Claims may be filed by either party and this will be determined at time of your report submission to us.                                            

 

RETURN POLICIES:

 

Due to the nature of the products provided, there are no returns, exchanges or refunds. Our products are handmade to order therefore, please be aware that ALL SALES ARE FINAL and can not be returned or exchanged. If you would like to cancel your order, you must do so within 24 hours of it being placed.